Customer Service Staff

About the Challenge

Are you passionate about customer service and creating a positive experience for others? Do you enjoy helping people, providing information, and working in a dynamic environment? If you’re ready to contribute your skills and grow in a customer-focused role, this opportunity is for you!

As a Customer Service Staff at Palembang Indah Mall, your primary responsibility will be delivering excellent service, assisting visitors and tenants, and ensuring smooth communication between all parties.

Requirements:

• Minimum D3/S1 in Communication, Tourism, or related fields; adaptable (fresh graduates are welcome to apply).
• Proficient in Ms. Office, especially Ms. Excel and Google Spreadsheets, with the ability to generate detailed reports.
• Communicative, friendly, professional, and dedicated to delivering exceptional service.
• Ability to collaborate, coordinate effectively, and achieve team targets.
• Placement: Palembang Indah Mall.

Responsibilities:

• Provide excellent service by offering information and guidance to mall visitors and tenants.
• Assist in handling customer inquiries and complaints with professionalism.
• Stay informed about promotions and loyalty programs and communicate these to customers.
• Generate weekly and monthly reports, including customer feedback, promotions, and membership data.
• Work collaboratively with other team members to ensure smooth mall operations and achieve team goals.

Our selection process
The process is straightforward—just a few conversations with HR and our team members. If you’re eager to join a dynamic and customer-centric team, click on the 'Apply for Position' button to send us your application! We look forward to hearing from you!