Service Advisor - Suzuki Baturaja

About the Challenge

Are you a customer-oriented professional with a passion for automotive services and a talent for ensuring client satisfaction? Do you excel in providing guidance and recommendations to customers while optimizing service operations? If you have a proven track record in automotive services and thrive in leading teams to deliver exceptional customer experiences, you might be the perfect fit for us!

As a Service Advisor, you will be responsible for overseeing various aspects of automotive service operations, contributing to the strategic direction of our service initiatives.

Requirements:

• Diploma in Automotive Technology, Business Administration, or related field from a reputable institution.

• Minimum 3 years’ experience in automotive services with proven customer service and operational excellence.

• Strong understanding of diagnostics, maintenance, repair, and service processes.

• Up-to-date knowledge of automotive trends, customer needs, regulations, and quality standards.

• Excellent communication and interpersonal skills to liaise between customers, technicians, and management.

Responsibilities:

• Advise customers on services, costs, and recommendations.

• Handle complaints, explain inspection results, and prepare work orders.

• Build and maintain customer loyalty, especially among premium clients.

• Ensure service standards, prepare detailed repair orders, oversee final inspections, and suggest process improvements.

• Update service databases and provide regular reports on service issues.
   

Our selection procedure in a nutshell
Our interview process is straightforward—just a few conversations with HR and our Users. If you want to become a part of our highly motivated and vibrant team, please click on the 'Apply for Position' button to send us your application! We are looking forward to hearing from you!