Guest Relation Officer (F&B)

About the Challenge

Do you have a strong sense of hospitality, attention to detail, and the ability to create memorable guest experiences? Are you someone who enjoys interacting with guests, building relationships, and delivering personalized service?

If you are proactive, communicative, and passionate about creating premium dining experiences, this role is for you.

As a Guest Relation Officer (GRO), you will play a key role in ensuring every guest receives exceptional service, managing guest relationships, and enhancing overall satisfaction—especially for VIP and repeat guests.

Requirements

• Minimum SMA/SMK; Diploma or Bachelor’s degree in Hospitality or related field is a plus.
• At least 1 year of experience in F&B service, hospitality, or customer-facing roles.
• Strong communication and interpersonal skills.
• Able to handle guest complaints professionally and stay composed under pressure.
• Detail-oriented with a proactive and service-driven mindset.

Responsibilities

• Identify potential VIP guests and build a structured guest database.
• Deliver personalized greetings and ensure a premium dining experience.
• Conduct table visits to monitor satisfaction and anticipate guest needs.
• Handle and resolve guest complaints quickly and effectively.
• Maintain guest relationships through follow-up and coordination of VIP experiences.

Our selection procedure in a nutshell

Our hiring process is simple—just a few conversations with HR and our team to understand your experience, service mindset, and suitability for this role.
If you’re ready to grow your career in a dynamic and premium F&B environment, click the “Apply for Position” button and send us your application.